Shipping policy
At Ignite Performance, we strive to provide our customers with efficient and reliable shipping services. Please review our shipping policy to understand the shipping options and costs associated with your order.
1. Shipping Rates and Delivery Times
We offer standard shipping for all orders. Shipping costs are determined based on the total value of your order. The following table outlines our shipping rates:
| Shipping Method | Order Value Range | Shipping Cost |
|---|---|---|
| Standard | £0.01–£50.00 | £6.99 GBP |
| Standard | £50.01–£100.00 | £9.99 GBP |
| Standard | £100.01–£500.00 | £12.99 GBP |
| Standard | £500.01–£3,000.00 | £16.99 GBP |
2. Order Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
3. Shipping Confirmation and Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.
- You can track your order using the tracking number provided in the email.
4. Delivery Time Estimates
- Delivery times may vary based on your location and the shipping method selected.
- Standard shipping typically takes 3-7 business days for delivery.
5. Shipping Destinations
- We currently ship to addresses within the United Kingdom.
- Unfortunately, we do not offer international shipping at this time.
6. Shipping Restrictions
- Some items may be subject to shipping restrictions due to their size, weight, or destination. If any restrictions apply, they will be noted on the product page.
7. Shipping Delays
- While we strive to meet our delivery estimates, shipping times may be affected by factors beyond our control, including but not limited to: inclement weather, carrier delays, or other unforeseen circumstances.
- In the event of a significant delay, we will contact you with updated information.
8. Damaged or Lost Packages
- If your order arrives damaged, please contact us immediately at support@ignite-performance.co.uk or 0163 374 8854 with your order number and a photo of the damaged item.
- If your order is lost in transit, please contact us so we can investigate and resolve the issue.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:
Ignite Performance
Unit 8 Aberaman Industrial Estate, Aberdare
CF44 6DA
Email: support@ignite-performance.co.uk
Tel: 0163 374 8854